Records management software in Calgary
Records management, workflow automation and dispatch software for Calgary's public sector, agencies and businesses, built and hosted in Canada.
Built for Calgary's public sector and businesses
Calgary 9-1-1 answers emergency calls for police, fire and EMS and provides contracted dispatch for regional partners; it answered about one million calls in 2021. Ground ambulance dispatch in Alberta is run provincially, after the province moved EMS dispatch in 2021. The Calgary Fire Department works from 42 fire stations with 1,328 firefighters, responding to over 70,000 fire and fire-related incidents, according to the City's 2023 to 2026 service plan.
Public-sector organizations in Calgary
- City business unitsInspections, work orders, permits and incident reports, under Alberta's new public-sector privacy rules. Records Management · Field Inspections and Audits · Workflow Automation
- Fire and emergency servicesIncident reporting, apparatus and equipment checks, rosters and training records. Fire and Emergency Services · Incident Reporting · Equipment and Asset Management
- Police and dispatchOccurrence records and dispatch records linked to the incident. Police Records Management · Computer-Aided Dispatch
- Energy, utilities and field operationsField inspections, equipment tracking and safety reporting, online or offline. Field Inspections and Audits · Equipment and Asset Management · Incident Reporting
Calgary industries
Calgary Economic Development focuses on ten key industries: aerospace, agribusiness, defence, digital and creative, energy and environment, film and television, financial services, health and life sciences, technology, and transportation and logistics. For field-heavy industries like energy and logistics, Datalynk provides offline-first inspections, equipment tracking, dispatch and workflow.
Field Inspections and Audits · Equipment and Asset Management · Computer-Aided Dispatch · Workflow Automation
Alberta records and privacy laws
Alberta replaced its long-standing public-sector law in 2025 with two new acts, one for access to information and one for privacy. Alberta also has its own private-sector privacy law and a separate health information law.
Access to Information Act
In force since June 11, 2025, replacing the access part of the former FOIP Act, which has been repealed. It gives people the right to ask for records held by public bodies, including their own personal information, subject to limited exceptions.
Who it affects: provincial departments and agencies, municipalities, police services, school boards, post-secondary institutions, provincial health agencies and public libraries.
Protection of Privacy Act
In force since June 11, 2025, replacing the privacy part of the former FOIP Act. Public bodies must give notice when a privacy incident could result in a real risk of significant harm to individuals. Requirements for privacy management programs apply as of June 11, 2026.
Who it affects: Alberta public bodies, including municipalities and municipal police forces.
Personal Information Protection Act (PIPA)
Alberta's private-sector privacy law. It covers personal information that organizations handle in commercial activity, as well as personal employee information. It has been recognized as substantially similar to the federal law, so it applies instead of PIPEDA for most activity within Alberta.
Who it affects: Alberta businesses and non-government organizations.
Health Information Act
Applies to health information custodians. Since August 31, 2018, custodians must report a privacy breach that creates a risk of harm to the affected person, the Information and Privacy Commissioner and the Minister of Health.
Who it affects: health care providers and health organizations.
How Datalynk supports these requirements. Datalynk keeps records in Canada, controls access by role, keeps a history of who created and changed each record, and can hold records for the retention periods you set. Meeting a law is still your organization's responsibility. Tell us which rules apply to you and we will show you how Datalynk would handle them, or tell you plainly where it would not.
This is general information about Alberta law, not legal advice. Check the current law and your own obligations with your legal or privacy advisor.
Related solutions
- Records Management
- Field Inspections and Audits
- Workflow Automation
- Fire and Emergency Services
- Incident Reporting
- Equipment and Asset Management
- Police Records Management
- Computer-Aided Dispatch
Sources
- Access to Information Act (Office of the Information and Privacy Commissioner of Alberta)
- Protection of Privacy Act (OIPC Alberta)
- Organizations in the Province of Alberta Exemption Order (Justice Laws)
- Health Information Act breach reporting (OIPC Alberta)
- Calgary 9-1-1 service plan 2023-2026 (City of Calgary)
- Fire and emergency response service plan 2023-2026 (City of Calgary)
- Key sectors (Calgary Economic Development)