Records management software in Edmonton
Records management, workflow automation and dispatch software for Edmonton's public sector, agencies and businesses, built and hosted in Canada.
Built for Edmonton's public sector and businesses
Edmonton is Alberta's capital. The Edmonton Police Service communications branch is the primary 9-1-1 answering point for the city, transferring calls to police, fire or EMS and handling about 2,000 calls a day. Edmonton Fire Rescue Services operates 30 fire stations across the city. With provincial bodies, the City and its agencies all in one place, Edmonton organizations work under Alberta's new public-sector access and privacy acts.
Public-sector organizations in Edmonton
- Provincial and City bodiesCase records, approvals and records requests under Alberta's new access and privacy acts. Records Management · Workflow Automation
- Fire rescue servicesIncident reporting, apparatus and equipment checks and rosters across 30 stations. Fire and Emergency Services · Incident Reporting · Equipment and Asset Management
- Police and 9-1-1 communicationsOccurrence records and dispatch records with time stamps and audit history. Police Records Management · Computer-Aided Dispatch
- Health, social and community agenciesStaff scheduling, shift call-out and incident reporting. HRIS and Employee Management · Incident Reporting
Edmonton industries
Edmonton Global, the regional investment agency, focuses on artificial intelligence and technology, clean technology, food and agriculture, global logistics and life sciences. For logistics, food processing and industrial operations, Datalynk handles dispatch, inspections, inventory and equipment tracking.
Computer-Aided Dispatch · Field Inspections and Audits · Inventory Management · Equipment and Asset Management
Alberta records and privacy laws
Alberta replaced its long-standing public-sector law in 2025 with two new acts, one for access to information and one for privacy. Alberta also has its own private-sector privacy law and a separate health information law.
Access to Information Act
In force since June 11, 2025, replacing the access part of the former FOIP Act, which has been repealed. It gives people the right to ask for records held by public bodies, including their own personal information, subject to limited exceptions.
Who it affects: provincial departments and agencies, municipalities, police services, school boards, post-secondary institutions, provincial health agencies and public libraries.
Protection of Privacy Act
In force since June 11, 2025, replacing the privacy part of the former FOIP Act. Public bodies must give notice when a privacy incident could result in a real risk of significant harm to individuals. Requirements for privacy management programs apply as of June 11, 2026.
Who it affects: Alberta public bodies, including municipalities and municipal police forces.
Personal Information Protection Act (PIPA)
Alberta's private-sector privacy law. It covers personal information that organizations handle in commercial activity, as well as personal employee information. It has been recognized as substantially similar to the federal law, so it applies instead of PIPEDA for most activity within Alberta.
Who it affects: Alberta businesses and non-government organizations.
Health Information Act
Applies to health information custodians. Since August 31, 2018, custodians must report a privacy breach that creates a risk of harm to the affected person, the Information and Privacy Commissioner and the Minister of Health.
Who it affects: health care providers and health organizations.
How Datalynk supports these requirements. Datalynk keeps records in Canada, controls access by role, keeps a history of who created and changed each record, and can hold records for the retention periods you set. Meeting a law is still your organization's responsibility. Tell us which rules apply to you and we will show you how Datalynk would handle them, or tell you plainly where it would not.
This is general information about Alberta law, not legal advice. Check the current law and your own obligations with your legal or privacy advisor.
Related solutions
- Records Management
- Workflow Automation
- Fire and Emergency Services
- Incident Reporting
- Equipment and Asset Management
- Police Records Management
- Computer-Aided Dispatch
- HRIS and Employee Management
Sources
- Access to Information Act (Office of the Information and Privacy Commissioner of Alberta)
- Protection of Privacy Act (OIPC Alberta)
- Organizations in the Province of Alberta Exemption Order (Justice Laws)
- Health Information Act breach reporting (OIPC Alberta)
- Police communications (Edmonton Police Service)
- Fire stations (City of Edmonton)
- Sectors (Edmonton Global)